We have busy lives. We fear Hospital visits will quickly get too expensive. For one reason or another, unless it’s absolutely unbearable, most of us avoid paying hospitals a visit.
This Mumbai Startup is Quietly Revolutionising Patients’ Hospital Experience
In India, getting treatment is rarely an instant decision.
The reality is that most of us are too scared to go to hospitals. The moment you enter a hospital, you see fatigued staff, rude receptionists, and confused patients waiting for someone to guide them about the next steps. But it’s not the hospital’s fault. Most of the staff often ends up working 24-48 hours shifts and are almost always overwhelmed with work. And there is no margin of error – every patient, every case needs utmost attention of the entire staff. But does that mean patients need to just swallow their distasteful experiences and continue suffering – fearful of the dreaded hospital visits? Absolutely Not.
Enter BeyondChats.
A Mumbai-based healthtech startup that’s helping hospitals and clinics transform how patients are educated, guided, and cared for, starting from their first touchpoint.
Transforming Scared Patient to Satisfied Ones
For many of us, the first contact with a hospital isn’t at their front desk, it’s on their website, or a WhatsApp message, or a Google search late at night.
We’re anxious. Curious. We might be looking for a second opinion, or wondering if our sudden symptom or chronic pain needs treatment. What we need isn’t a brochure or a mandatory clinic visit to get even the basic info. Instead, what we need is for someone to tell us that it’s alright. We are in the right hands now and we will be taken care of properly. A sense that someone understands what we’re going through and can guide us step-by-step towards the right course of action.
That’s exactly what BeyondChats aims to accomplish.
The AI-powered platform partners with Hospitals and becomes their versatile digital receptionist. BeyondChats supports patients through their entire treatment journey:
What is this procedure?
Is it painful?
Can I afford it?
How do I get an appointment?
When will the Doctor be available?
BeyondChats’ AI receptionists integrate across the hospital’s website, WhatsApp, SMS, and even phone IVR systems – always available, always happy to help, and fully trained on the clinic’s treatments, facilities, team, and patient stories. The best part? This receptionist speaks and understands Marathi, as perfectly as Hindi, English or Tamil! So patients can communicate in the comfort of their native language!
Follow-Up Support That Helps Clinics Serve More Patients
One of BeyondChats’ biggest innovations is its automated follow-up system – a feature quietly powering some of India’s busiest clinics.
Let’s say a patient talks to BeyondChats’ AI receptionist about a knee replacement surgery. They get some information, but leave without booking an OPD appointment. With BeyondChats, that’s not the end.
The system will remember the conversation – patient’s needs, urgency and availability and reach out to them through timely follow-ups. These follow-ups aren’t supposed to spam the patient. They are context-aware.
If the patient was not yet looking for treatment urgently, the AI will whatsapp them some home remedies.
If the patient was worried about costs, the AI can call back after discussing with the clinic.
If they asked some very specific medical queries, the AI can nudge them to book a consultation call.
If they seemed scared about the treatment, it might send a success story from a similar case.
For hospitals, this means fewer patients giving up. For staff, it means less mental load and much more educated patients visiting the clinic. And for patients, it means feeling cared for – even before they step into the clinic!
One fertility clinic in Mumbai saw 3x jump in the number of patients visiting their clinic. Another hospital in Chandigarh started saving over 20 hours each week for handling patient inquiries! Instead of hiring 2 additional support staff, they ended up with more satisfied patients and a lot less staff fatigue!
Another IVF clinic in Bangalore used to manually follow up on inquiries and didn’t even realise patients were marking their number as spam because of untimely, irrelevant calls. Now, with BeyondChats AI making the calls, there was a lot less spam reporting, plus patients were engaging with the clinic a lot more than ever before!
Why BeyondChats works where others don’t
Healthcare is trust-driven and risk-averse. Most tech tools try to build for everyone but end up sounding robotic and unhelpful. BeyondChats took a different path: they focused only on patient experience, worked with clinics all over India and built AI receptionists specifically to provide exceptional patient experience.
Each AI receptionist is trained on a specific clinic’s actual treatments, FAQs, doctor profiles, pricing, and past patient queries. It adapts to tone, language, and even patient’s emotional state. To ensure privacy & c;inic trust, no data ever gets exchanged or used between two clinics. It’s like hiring a separate receptionist for each clinic!
“This isn’t just another bot. This is a receptionist that is highly experienced, is available 24/7, communicates with patients across all platforms, while delivering equally satisfactory experiences, every single time.” says Simran Jain, the head of customer relations at BeyondChats.
Built in India, growing globally
What began in Mumbai as a small startup, is now expanding fast.
BeyondChats is already active in several cities in India but has also expanded globally to countries like the UK and Germany. Its focus on delivering exceptional patient experiences while providing clinics with clear information about patients’ interest in seeking treatments – is helping it win early adopters across surgery, fertility, dermatology, and more.
The founders – Simran Jain & Pankaj Baranwal are a married couple from Uttar Pradesh. They have first-hand experienced the fear and anxiety that people experience as soon as they realise they need to visit the hospital.
And with patients increasingly expecting Amazon-level speed and Spotify-level personalization, BeyondChats is positioning itself as the backbone of patient experience in the 21st century.
If you work at a clinic or Hospital, think about it. Do patients find the experience anxiety-inducing or confidence-inducing when they visit your clinic?
Because in today’s world, creating content and promoting your brand is easy.
But building trust and delivering satisfactory experiences – that’s what people really want and care about.
BeyondChats might just be India’s quietest, smartest answer to that.
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